Captain Tortue Group



1          Personal Data Charter:

The Captain Tortue Group and its subsidiaries are committed to protecting your Personal Data.

Personal Data is data that identifies you, directly or indirectly, either by using the data you provided, or by combining this data with other information already in, or that may come into, our possession; this includes data such as your name, place of residence or your login details.

This Privacy Statement sets out how the Captain Tortue Group collects, uses, discloses, stores, associates, updates, retains, disposes, deletes, adapts, disseminates or makes available (Processing) your Personal Data:

o on our Captain Tortue European websites (our Websites);

o whenever you interact with our support services or ask us for information, regardless of the mode of communication;

o whenever you attend Captain Tortue UK Ltd events, and

o whenever you publicly display information about Captain Tortue UK Ltd, or you communicate directly with us through social networks, third-party applications and similar technologies.

We take technical and organisational measures to protect your Personal Data, and we comply with data retention practices in accordance with applicable law.

All Personal Data collected by Captain Tortue is treated with the strictest confidentiality and transparency, in accordance with Data Protection Act 1988 and the Freedom of Information Act 1997, and EU regulation 2016/619 of 27 April 2016.

All Personal Data previously collected on the Website is stored in the European Economic Area. In accordance with the regulations on the protection of Personal Data, our client file has been declared to the British Data Privacy Supervisor, i.e., the Information Commissionner’s Office (declaration number ICO: 00010053837 ).


The Personal Data that we process

We obtain Personal Data that you provide to us, both online and offline.


The data controller is the person in charge of one or more processing operations carried out using Personal Data for which the data controller determines the purposes and means. Captain Tortue UK Ltd is responsible for all processing of your Personal Data within the scope mentioned above.


We ask for Personal Data whenever you sign up to receive information about our services, special offers, events and product updates.


The Personal Information we ask for includes your name, address, telephone number, date of birth, email address, sex, your business preferences, and your preferences and consumer habits.


We may also process Personal Data relating to an article that you post on social networks, third-party applications and similar technologies.


Whenever you visit our Websites, we automatically collect the following information (including Personal Data):

o Technical data, including the Internet Protocol (IP) address used to connect your computer to the Internet, your connection information, the type of browser you are using and its version, the time zone settings, the types of plug-ins used by your browser and their versions, the system and the operating platform; and 

o data about your visit, including the full URL, the click path that led you to our site and well as your click path inside and from our site (including the date and time), the products you have seen or searched for, the page-response times, download errors, the length of visits to certain pages, page interaction data (such as scrolling, clicks and mouse clicks on the image), and the methods used to navigate from the page.

Our Websites may also place cookies on your computer. Please refer to the "Cookies" section below for more information.

An asterisk (*) is used to indicate the mandatory or optional nature of the data we request. Please note that some data is automatically collected by the very fact of the actions you carry out on the captaintortuegroup.com site.


Processing your data to provide you with better service 

We process your Personal Data in accordance with the law in force for the following purposes:

o to organise or help us coordinate promotional events and their activation,

o to organise satisfaction surveys,

o to answer any questions or provide you with information, products or services that you have requested,

o to manage our accounts and our files,

o to manage our Websites and help us improve our products and services,

o to prevent or detect fraud, including any abuse of our Websites,

o to fulfil our obligations pursuant to a contract between you and us,

o to conduct research and analysis,

o to personalise your experience on the Website (in particular as described in the "Cookies" section below) and to enable us to offer the type of content and product offerings for which you or our consumers in general have expressed a special interest, and in particular to deliver personalised ads and emails, and

o to comply with current legislation, regulations and court decisions.

If you have subscribed, we also process your Personal Data to send you information about:

o product launches,

o special offers, sales and promotional information,

o special events.

Please note that we also associate Personal Data that you have submitted to us on our Websites with other Personal Data about you that Captain Tortue UK Ltd may have obtained by other means, such as Personal Data collected during our workshops, events or interaction via social networks, third-party applications or similar technologies.

Sharing Personal Data

Captain Tortue UK Ltd does not disclose or sell your Personal Data. Only duly authorised persons within our company will have access to your Personal Data, and even then only to the extent necessary and for the purposes mentioned above.

However, we do share some of your Personal Data with:

Your rights

The Data Protection Act gives individuals rights over the Personal Data that organisations hold about them. Within the limits provided by the legislation in force, you have the following rights:


Right of access

You can ask Captain Tortue UK Ltd to confirm that your Personal Data is, or is not, being processed by us. If your Personal Data is being processed by us, you are entitled to request a copy of this data.


Right of rectification

This is your right to ask Captain Tortue UK Ltd to rectify inaccurate information about you in its database.


Right of deletion

You have the right to ask Captain Tortue UK Ltd to delete your Personal Data from our databases.


Right of withdrawal of consent and of opposition

If you do not wish, or no longer wish, to be named in our database files, you can exercise your right of withdrawal of consent and of opposition thereto at any time.


Right to limit processing

You can request the suspension of processing of your data while verifications are performed (for example, if you exercise your right of opposition, Captain Tortue UK Ltd must check whether there are legitimate reasons to continue processing your Personal Data).


Right of portability

This is your right to have your Personal Data sent, in a structured, commonly used and computer-readable format, to us or to another data controller, whenever this is technically possible.


Right to set guidelines for the management of our data after death

In the absence of instructions from you, after a certain period of inactivity, Captain Tortue UK Ltd deletes your data. Nevertheless, your heirs may, after your death, exercise the rights to your data.


Right to lodge a claim with the Information Commissionner’s Office

You may lodge a complaint if you consider that the processing of your Personal Data constitutes a violation of the applicable regulations. If you wish to receive additional information about your rights, and more specifically about this right, please visit the Information Commissionner’s Office website.


Please note that if you limit your consent, you may not be able to use all the functionalities of this Website or those of other Sites or online services.


Contact person to exercise your rights

For any questions relating to this charter or if you wish to exercise your rights, you can send us a request, accompanied by valid proof of identity, in accordance with the applicable regulations:


By post to:


1st Floor Mill House 

Mill Bay Lane 





Or by email to dataprotection@captaintortuegroup.com.




This charter may be updated periodically and without notice. Any modification shall enter into effect immediately upon posting of the new charter on the Captaintortue.com Website and on mobile applications. However, we use your Personal Data in accordance with the Charter in force at the time you submit such data. We will notify you of any material changes to our charter and will seek your consent if doing so is necessary and impacts the purpose of collecting your Personal Data. In order to remain compliant at all times with the current regulations on the protection of Personal Data, this charter is reviewed annually by our services.



This charter relating to the protection of your Personal Data is governed by UK law and any disputes will fall under the exclusive jurisdiction of the UK courts.


Updated 24 May 2018



2          Cookies:


In order to collect certain data described above, we use cookies on our websites.



What is a cookie?

A cookie is a text file placed on your computer when visiting a site or viewing an advertisement. Cookies are used to collect information about your navigation and to send you services adapted to your device (computer, mobile or tablet). Cookies are managed by your internet browser.



Which cookies do we use?


o Navigation cookies: We store the “absolute minimum” number of cookies required to ensure the proper operation of our site and the related functionalities (such as storing your shopping cart until you confirm an order).


o Performance cookies: We use performance cookies to collect anonymous statistics about the browsing habits of users on our site. This data allows us to improve our site, correct any browsing problems encountered by visitors and to measure the success of any commercial operations that we set up.


o Functional cookies: These cookies are used to memorise the choices you make on the site (such as the storage of products you have recently viewed or your country of delivery). These cookies are used to customise your browsing on captaintortue.com, on the basis of choices you made in the course of previous visits.


o Advertising cookies: Advertising cookies are provided by third parties. They are used to remember your searches when you visit our site, as well as your browsing habits, in order to provide you with targeted advertising. These cookies are anonymous and they cannot be used to identify you personally.


o Advertising cookies also allow us to know if you have performed an action on our sites after clicking on the advertising link or banner of a partner in order to pay the latter.


o Social network cookies offer the possibility to connect to your social networks and share content from our website through social networks. In some cases, these cookies involve processing your Personal Data. For more information about this processing of Personal Data, see our Privacy Statement (above). If you disable these cookies, you will not be able to effectively connect to social networks such as Twitter, Google+, Pinterest and Facebook, and you will not be able to share content effectively.


Accepting and refusing cookies 


You can always choose to disable cookies. Your browser can also be set to inform you of the cookies that are stored on your computer and ask you to accept or refuse them. You can accept or refuse cookies on a case-by-case basis or refuse them systematically once and for all.


Please bear in mind, however, that your cookie settings may affect how you access any of our services that require the use of cookies.


If your browser is configured to refuse all cookies, you will not be able to benefit from essential features of our site, such as storing items in your shopping cart or receiving personalised recommendations. In order to manage cookies in a way that best reflects your expectations, we suggest you adjust your browser settings so as to take into account the end-purpose of cookies, as detailed above.


Controlling or blocking the storage of cookies:


The configuration of each browser is different. The steps to follow to configure your browser are detailed below for each browser (links valid on the date of update of this Privacy Statement).


o If you use Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

o If you use Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer 

o If you use Chrome: https://support.google.com/chrome/answer/95647?hl=en 

o If you use iOs: https://support.apple.com/en-gb/HT201265

o If you use a number of terminals, be sure to adjust the browser settings according to your preferences.


To comply with the law in force, we must ask for your consent to define some of the cookies described above. When you reach our Website, a pop-up footer appears asking you for your consent to store cookies on your device. For more information or to change your preferences, click the "More info" button or visit the "Cookie settings" page at the bottom of the webpage. If you, or another user on your computer, wish to withdraw your consent at any time, you can do so by visiting the "Cookie settings" page at the bottom of the webpage or by changing your browser settings.

More Information about cookies

ICO: https://ico.org.uk/ 

Updated 24 May 2018


3          Using information from the site : Copyright:


In accordance with Intellectual Property Rights & Copyright Law, the contents, texts, photos, images and audio sounds present on this site are the property of Captain Tortue UK Ltd.  Reproduction of part or all of this site or one or more of its components, whatever the procedure, without authorization from its creator, Captain Tortue UK Ltd, is prohibited and constitutes an infringement sanctioned in accordance with Intellectual Property and Copy Right Law in force in UK and Ireland.


Any reproduction, adaptation, translation and/or conversion, or partial transfer to another site is prohibited. The complete or partial reproduction of these items, without the prior written consent of the creator, Captain Tortue UK Ltd, is strictly prohibited with the exception of photos held in the site’s photo gallery to be used for press or advertising reasons.


The Captain Tortue Group brands present on the site are registered trademark brands. 

The hyperlinks used on the site, which direct the user to other resources on the internet, may pass on information about the user to other servers of which Captain Tortue Group has no control. The content of these external sites is not the responsibility of Captain Tortue Group





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